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Frequently asked questions for financial aid/COVID-19

We're here to help.

As a result of the ongoing COVID-19 pandemic and the concerns for the health and safety of our guests and campus community, our OSU-Tulsa staff is working remotely. We want to assist you and will continue to work to meet your needs by email, telephone or virtual appointment.​ Visit this web page for the most up-to-date service information and to make an appointment.

Will your office be open?

The Financial Aid office has been closed so we are unable to have face-to-face contact with you. Our doors may be closed but we are still here to help. We recommend emailing us at tulsa.financialaid@okstate.edu with any questions or concerns. Since we will be communicating with you via your OSU email, please check it daily. You can also call us at 918-594-8273 and leave a message. We will return your call within one working day. Our staff is working to make sure that aid processing continues without delay or interruption.

Can we still contact your office?

Yes! You (or other individuals who are authorized to get information about you) are encouraged to contact us if you have any questions about your financial aid or scholarships. We recommend emailing us at tulsa.financialaid@okstate.edu with any questions or concerns. Since we will be communicating with you via your OSU email, please check it daily. You can also call us at 918-594-8273 and leave a message. Our staff is working to make sure that aid processing continues without delay or interruption.

Do I still need to go to my online classes to keep my financial aid?

Yes, you must still participate in your online classes to remain eligible for financial aid both this semester and in future semesters. Just because these classes are online does not change your financial aid.


What happens if I need to withdraw from one of my classes?

Contact us so we can advise you. Your current aid may not be changed but your future aid eligibility could be impacted. Please check out our Satisfactory Academic Policy.


What happens if I need to withdraw from all of my classes?

You may have to pay some of your aid back if you withdraw from all classes. Contact us so we can advise you. 


Can I still receive financial aid for this semester?

Yes. If you haven’t filed the FAFSA we encourage you to do so as soon as possible. If you have already done so, you need to check your financial aid portal at my.okstate.edu. Requirements that are still missing need to be completed as soon as possible. You can upload documents on your portal. If you are unable to use the document upload tool, you can fax them to us at 918-594-8114

or mail them to us at 700 North Greenwood Ave, Tulsa, OK 74106, as we are receiving mail as usual.

I can't work at my Federal Work-Study position, what am I supposed to do?

We know that many of our Federal Work-Study students are unable to work at their work-study jobs right now due to the COVID-19 situation. We aren’t able to address these concerns at this time but hope to do so soon. Check back here for updates. 

I heard I don't have to pay interest on my student loans?

You need to contact your loan servicer for any questions regarding the “pause” on federal loan interest accrual. The “pause” is available to borrowers of Direct Subsidized, Direct Unsubsidized, Direct Parent PLUS and Direct Graduate PLUS loans. If you don’t know who your loan servicer is go to studentaid.gov.