OSU Pride Works
Communication Skills
A certificate program designed to provide training experience that brings together StrengthsFinder insights and foundational communication skills. Participants learn to understand their own talents, appreciate the strengths of others, and communicate in ways that drive clarity, alignment, and high-performance teamwork.
1. Complete 2 hours’ worth of LinkedIn Online Courses for Communication Skills
- Interpersonal Communication (48 min,)
- Communicating Nonverbally (27 min.)
- Communication Foundations (1 hr. 13 min.)
- Developing Self-Awareness (57 min.)
- Discover Your Stress Personality (49 min.)
- Learning To Be Approachable (37 min.)
2. Attend two instructor-led/virtual courses:
- Communication Styles (2 hours)
- StrengthsFinder (2 hours)
3. Attend an OSU in Tulsa Staff Conference within a two-year period (either Spring or Fall).
4. Complete a written component
- Discuss two ways that you will apply the results and information you received from StrengthsFinder and Communication Skills into daily interactions with your colleagues and the customers you serve
5. Complete the Communication Skills Certificate Program within one year from attending an instructor-led course.
View progress at any time on your training transcript by going to myOKState > Employee Tab > Talent Management System > About Me > Development Plan
Program Completion - OSU Pride Works: Communication Skills
- Transcript for the online courses
- Must have attended the Instructor-led sessions (2)
- Must have a written element (submitted instructor-led sessions)
- Record of attending conference
- Completed within one year
Frequently Asked Questions
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How do I enroll in classes or certificate programs?
Use the Learning Management System (LMS) at talent.okstate.edu to enroll/register for training. Use your okey login.
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Do I have to enroll in a certificate program if I just want to attend one or two classes?
No. You may take most classes without being enrolled in a certificate program.
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What if I need instructions to get to the LMS?
Use the “Quickstart” reference guide to help you log in to the website.
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Who are these classes for?
Any staff or faculty member may enroll in professional development classes.
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How much does the training cost?
Courses offered online or at OSU-CHS and OSU-Tulsa are offered at no cost to the employee or department.
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Is there an incentive for this program?
There is no incentive offered for the Quality Service Initiative Program. However, part of the completion criteria for the certificate program is to attend an OSU in Tulsa Staff Conference which does have an incentive.
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What is the completion criteria for the customer service program?
- Choose from the list of online courses. Complete five online courses. Each course takes approximately one hour in length to complete.
- Attend two instructor-led courses: Instructor-led Quality Service Initiative Part I (two hours) and Quality Service Initiative Part II (two hours).
- Submit a written report describing five service standards that reflect the three phases of a Moment of Truth: Greeting, transaction and departure. This could be an example of any of the ways an interaction takes place In person, by phone or email/electronic or combination.
- Must attend an OSU in Tulsa staff conference (either Spring or Fall Staff Conference).
- Complete the certificate program within one year of attending Quality Service Initiative Part I. Completion criteria is displayed on your transcript in the Learning Management System.