OSU Pride Works
Workplace Collaboration
A certificate program designed to build participants’ emotional awareness, strengthen interpersonal skills, and provide practical strategies for navigating conflict with confidence. Through interactive exercises and real-world scenarios, individuals learn how to recognize emotional triggers, communicate effectively, and resolve disagreements in ways that build trust and collaboration.
1. Complete 2 hours’ worth of LinkedIn Online Courses for Workplace Collaboration
- Working with Difficult People (56 min,)
- Developing Your Emotional Intelligence (42 min.)
- Communicating with Civility and Respect at Work (36 min.)
- Teamwork Foundations (1 hr. 15 mins.)
- How to Proactively Manage Conflict as an Employee (26 min.)
- Building Trust (54 min.)
2. Attend two instructor-led/virtual courses:
- Conflict Resolution (2 hours)
- Emotional Intelligence (2 hours)
3. Attend an OSU in Tulsa Staff Conference within a two-year period (either Spring or Fall).
4. Submit a written component
- Complete and turn in the group discussion sheet from Conflict Resolution
5. Complete the Workplace Collaboration Certificate Program within one year from attending an instructor-led course.
View progress at any time on your training transcript by going to myOKState > Employee Tab > Talent Management System > About Me > Development Plan
Program Completion - OSU Pride Works: Workplace Collaboration
- Transcript for the online courses
- Must have attended the Instructor-led sessions (2)
- Must have a written element (submitted instructor-led sessions)
- Record of attending conference
- Completed within one year
Frequently Asked Questions
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How do I enroll in classes or certificate programs?
Use the Learning Management System (LMS) at talent.okstate.edu to enroll/register for training. Use your okey login.
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Do I have to enroll in a certificate program if I just want to attend one or two classes?
No. You may take most classes without being enrolled in a certificate program.
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What if I need instructions to get to the LMS?
Use the “Quickstart” reference guide to help you log in to the website.
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Who are these classes for?
Any staff or faculty member may enroll in professional development classes.
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How much does the training cost?
Courses offered online or at OSU-CHS and OSU-Tulsa are offered at no cost to the employee or department.
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Is there an incentive for this program?
There is no incentive offered for the Quality Service Initiative Program. However, part of the completion criteria for the certificate program is to attend an OSU in Tulsa Staff Conference which does have an incentive.
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What is the completion criteria for the customer service program?
- Choose from the list of online courses. Complete five online courses. Each course takes approximately one hour in length to complete.
- Attend two instructor-led courses: Instructor-led Quality Service Initiative Part I (two hours) and Quality Service Initiative Part II (two hours).
- Submit a written report describing five service standards that reflect the three phases of a Moment of Truth: Greeting, transaction and departure. This could be an example of any of the ways an interaction takes place In person, by phone or email/electronic or combination.
- Must attend an OSU in Tulsa staff conference (either Spring or Fall Staff Conference).
- Complete the certificate program within one year of attending Quality Service Initiative Part I. Completion criteria is displayed on your transcript in the Learning Management System.